New Client Onboarding

For new clients, ACC's onboarding checklist allows us to stabilize a client’s network. The focus is on network performance and security, and ensuring data backup is in place. Upon onboarding completion, clients are provided a health assessment to prioritize recommendations and to assist with budget planning and technology roadmaps.

Server and Workstation Endpoint Protection

Anti-virus protection alone is not enough to keep your endpoints secure. ACC deploys a layered security stack that includes anti-virus, patch management, DNS blocking, and remote monitoring.

Network Security

Our security practices and certifications ensure that clients are presented with security measures that meet their business environment and industry compliances. This includes network infrastructure, email, and staff testing and training.

Helpdesk

Clients have access to our Helpdesk team Monday-Friday during standard business hours with emergency services available on nights, weekends, and holidays. Our team is fully operated and staffed at our headquarters in East Syracuse, NY.

Preventative Maintenance

Our team monitors your network assets and will notify you of hardware and software issues before they happen when possible. Regular workstation, server, and backup maintenance can be scheduled weekly, monthly or quarterly.

Data Protection and Backup

Client data will be backed up following our best practice to ensure data recovery. This includes email, servers, and business-critical workstations.

Office Relocation and Network Cabling

When you are moving to your new office or adding to your existing locations, ACC will ensure your network transition is coordinated with all vendors to allow for a smoother transition. This includes making sure your building is ready for all your business tools and services from day one.

Employee Onboarding/Offboarding

For new employees, ACC will assist in ensuring they have proper setup and access based on department and group policies. Upon their departure or dismissal, ACC will remove all network/application access from all devices.